Terms of service

Terms of Service

Effective Date: September 1, 2026

Welcome to Aarzo. These Terms of Service govern your use of the Aarzo website and your purchase of products from our store.

By accessing our website, placing an order, or purchasing a product from Aarzo, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Aarzo

Aarzo is an online store operating in Pakistan. We offer Islamic and fashion-related products, including our main product, digital Tasbihs, as well as other products that may be introduced in the future.

Our online store is operated through Shopify.

Brand: Aarzo
Email: officialaarzo@gmail.com
Phone / WhatsApp: +92 321 5969355
Address: Block B, Peoples Colony No. 1, Pakistan

2. Use of Our Website

By using the Aarzo website, you agree to:

  • Provide accurate and complete information when placing an order.

  • Provide a valid phone number and delivery address.

  • Use the website only for lawful purposes.

  • Not attempt to interfere with or damage the website.

  • Not use the website for fraudulent or unauthorized activities.

  • Not place orders using false or misleading information.

We reserve the right to refuse, cancel, or limit any order if we believe it involves fraudulent activity, incorrect information, abuse of our services, or any other suspicious activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, prices, and other information displayed on our website are accurate.

However:

  • Actual product colors may appear slightly different depending on your device, screen, lighting, photography, or other factors.

  • Product images may sometimes differ slightly from the actual product.

  • Product specifications may change when improvements or updates are made.

  • Minor variations in appearance do not necessarily mean that a product is defective.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you and offer an alternative solution or cancel the order where necessary.

We reserve the right to limit the quantity of products available for purchase.

5. Prices

All product prices displayed on the Aarzo website are shown in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice.

Aarzo reserves the right to correct pricing errors or incorrect product information.

If an order has been placed at an incorrect price due to a clear technical or human error, we may contact you before processing the order and provide the option to confirm the correct price or cancel the order.

6. Placing an Order

Customers are expected to provide accurate information when placing an order through our website.

This may include:

  • Full name

  • Phone number

  • Delivery address

  • City

  • Email address

  • Product and quantity information

After an order is submitted, Aarzo may contact the customer by phone to confirm the order before dispatch.

An order may not be considered confirmed until Aarzo has successfully verified the order where confirmation is required.

7. Cash on Delivery (COD)

Aarzo currently offers Cash on Delivery (COD).

For COD orders, we may call the customer using the phone number provided at checkout to confirm the order.

We may cancel or hold an order if:

  • The customer cannot be reached.

  • The customer does not confirm the order.

  • The delivery information appears incorrect.

  • We suspect fraudulent activity.

  • The order appears suspicious or otherwise cannot reasonably be fulfilled.

Customers are expected to provide a valid phone number and be available to receive the order.

8. Shipping and Delivery

Aarzo currently ships orders within Pakistan only.

We work with delivery/courier services to deliver orders to the address provided by the customer.

Delivery times may vary depending on:

  • Customer location

  • Courier service

  • Weather conditions

  • Public holidays

  • Operational delays

  • Unforeseen circumstances

Aarzo cannot guarantee an exact delivery date or time unless specifically stated.

Customers are responsible for providing an accurate and complete delivery address and a reachable phone number.

9. Delivery Issues

If a customer receives a package that appears visibly damaged, the customer should document the condition of the package and product as soon as possible.

Customers may be required to provide clear photographs or videos showing the damaged product and packaging.

Aarzo may investigate the issue before approving a return, replacement, or other resolution.

10. Return and Exchange Policy

Aarzo accepts returns or exchanges only when the product is broken or damaged during shipping, subject to verification.

We do not accept returns or exchanges because:

  • You do not like the product after receiving it.

  • You changed your mind.

  • You do not like the color or appearance.

  • The product looks slightly different on your screen than in person.

  • You ordered the wrong product, color, size, or variation.

  • You simply no longer want the product.

  • You expected something different from the product.

Once an order has been delivered safely and the product is not damaged due to shipping, the sale is considered final.

For complete details, please review our Return & Exchange Policy.

11. Evidence for Damaged Products

If you believe your product was damaged or broken during shipping, Aarzo may require proper evidence before approving a return or replacement.

Evidence may include:

  • Clear photographs of the product

  • Clear photographs of the packaging

  • A video showing the condition of the product

  • Other information reasonably requested by Aarzo

A claim may be rejected if sufficient evidence is not provided or if the damage appears to have occurred after delivery.

12. Order Cancellation

Customers should contact Aarzo as soon as possible if they wish to cancel an order.

Once an order has been processed, confirmed, or dispatched, cancellation may no longer be possible.

Aarzo reserves the right to cancel an order before delivery if there is a reasonable reason, including:

  • Product unavailability

  • Incorrect pricing

  • Incorrect customer information

  • Failed order confirmation

  • Suspected fraud

  • Delivery limitations

  • Other operational reasons

13. Customer Responsibility

Customers are responsible for:

  • Providing accurate order information.

  • Providing a correct delivery address.

  • Providing an active phone number.

  • Confirming their COD order when contacted.

  • Being available to receive the order.

  • Checking the product after delivery.

  • Following product instructions where applicable.

Aarzo is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

14. Promotional Offers and Discounts

From time to time, Aarzo may offer:

  • Discounts

  • Promotional codes

  • Special offers

  • Limited-time deals

  • Bundle offers

  • Free-shipping promotions

  • Customer-specific offers

Promotions may have specific terms, expiration dates, product restrictions, or quantity limitations.

Aarzo reserves the right to modify, suspend, or end a promotion at any time.

Unless specifically stated, promotional offers cannot be combined with other offers.

15. Intellectual Property

All content on the Aarzo website, including but not limited to:

  • Brand name

  • Logos

  • Product images

  • Graphics

  • Text

  • Designs

  • Videos

  • Website layout

  • Product descriptions

may be owned by or licensed to Aarzo and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially use Aarzo's content without our prior written permission.

16. Third-Party Services

Aarzo uses third-party services to operate its business and website, which may include Shopify, advertising platforms, communication services, and delivery providers.

Third-party services may have their own terms and policies.

Aarzo is not responsible for the independent policies, practices, availability, or actions of third-party services outside our direct control.

17. Website Availability

We make reasonable efforts to keep the Aarzo website available and functioning properly.

However, we do not guarantee that:

  • The website will always be available.

  • The website will always be error-free.

  • All information will always be completely accurate.

  • The website will be free from interruptions or technical problems.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

18. Limitation of Liability

To the extent permitted by applicable law, Aarzo will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Aarzo's responsibility regarding a damaged product will generally be limited to the remedies available under our Return & Exchange Policy.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Disclaimer

Our products are provided as described on our website.

While we make reasonable efforts to provide accurate product information, Aarzo does not guarantee that every product will meet every individual customer's personal expectations or preferences.

Customers should carefully review product descriptions, specifications, images, and other available information before placing an order.

20. Privacy

Your use of the Aarzo website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

21. Changes to These Terms

Aarzo may update or modify these Terms of Service from time to time.

Any changes will become effective when the updated Terms are posted on this page, unless otherwise stated.

We encourage customers to review these Terms periodically.

Your continued use of the website after changes are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

22. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any disputes relating to the use of our website or purchase of our products will be handled in accordance with applicable Pakistani law.

23. Contact Us

If you have questions regarding these Terms of Service, your order, or our policies, you can contact Aarzo through:

Aarzo
Email: officialaarzo@gmail.com
Phone / WhatsApp: +92 321 5969355
Address: Block B, Peoples Colony No. 1, Pakistan

We will make reasonable efforts to respond to customer questions and concerns.

24. Acceptance of Terms

By visiting the Aarzo website, placing an order, or purchasing a product from us, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these Terms, please do not use our website or place an order.