Privacy policy

Privacy Policy

Effective Date: September 1, 2026

At Aarzo, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By using the Aarzo website or placing an order with us, you agree to the practices described in this Privacy Policy.

1. About Aarzo

Aarzo is an online store currently operating in Pakistan. We sell Islamic and fashion-related products, with our initial main product being digital Tasbihs.

Our website is operated through Shopify.

For privacy-related questions or concerns, you can contact us using the information provided at the end of this policy.

2. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Personal Information

Depending on how you interact with our website, we may collect:

Full name
Phone number
Email address
Shipping/delivery address
City and postal information
Order details
Product information
Payment-related information
Information you provide when contacting us through WhatsApp
Any other information you voluntarily provide to us

We only request information that is reasonably necessary to process and fulfill your order or provide customer support.

Order Information

When you place an order, we may collect information necessary to process and deliver your purchase, including your name, phone number, delivery address, products ordered, order amount, and order status.

Because Aarzo currently offers Cash on Delivery (COD), we may contact you by phone to confirm your order before dispatching it.

3. How We Use Your Information

We may use the information we collect for the following purposes:

To process and confirm your orders
To contact you regarding your order
To verify Cash on Delivery orders
To arrange delivery of your products
To provide customer support
To respond to questions, complaints, or requests
To communicate with you through phone, WhatsApp, or email when necessary
To manage and improve our website
To understand how customers interact with our website
To prevent fraudulent or unauthorized activity
To maintain records of orders and customer interactions
To send promotional offers, discounts, or marketing messages to previous customers where permitted
To advertise our products through platforms such as Meta
To comply with applicable legal requirements

We do not use your information for purposes unrelated to our business operations unless we have a lawful basis or your permission where required.

4. Cash on Delivery Order Confirmation

For Cash on Delivery orders, Aarzo may contact you using the phone number provided during checkout to confirm your order.

This may include confirming:

Your name
Your order
Your delivery address
Your phone number
Your willingness to receive the order

We may cancel or hold an order if we are unable to reasonably confirm the order or if we suspect fraudulent activity.

5. Marketing and Promotional Messages

If you have previously purchased from Aarzo, we may contact you using the phone number or other contact information you provided to share information about:

New products
Discounts
Special offers
Promotions
Restocks
Other Aarzo-related updates

Where required, you may request that we stop sending promotional communications to you.

You can contact us through WhatsApp, phone, or email to request that your contact information no longer be used for promotional messages.

Please note that you may still receive important transactional communications related to an existing order, such as order confirmation, delivery, or customer-service messages.

6. Advertising and Meta

Aarzo may use Meta advertising services to promote our products and reach potential customers.

Meta and its advertising technologies may use cookies, pixels, or similar technologies to measure advertising performance and help us understand how visitors interact with our website.

These technologies may allow us to understand things such as:

Whether visitors interact with our advertisements
Which advertisements are effective
General website activity
Conversions or purchases resulting from advertising

Aarzo does not sell your personal information to advertisers.

Third-party advertising platforms, including Meta, may process information according to their own privacy policies and terms.

7. Shopify

Our online store is hosted and operated using Shopify.

Shopify provides the technology that allows us to operate our online store, process orders, manage products, and provide certain website functionality.

Information submitted through our website may therefore be processed by Shopify and its service providers as necessary to provide their services.

Shopify may also use cookies and similar technologies to provide and improve its services, security, analytics, and functionality.

8. Cookies and Similar Technologies

Aarzo may use cookies and similar technologies on our website.

Cookies are small files stored on your device that can help websites remember information, provide functionality, improve security, and understand how visitors use a website.

Cookies may be used for purposes such as:

Keeping the website functioning properly
Remembering shopping-cart information
Improving website performance
Security and fraud prevention
Understanding website traffic
Measuring advertising performance
Improving the customer experience

Some cookies may be placed by third-party services that operate on or support our website, such as Shopify or advertising/analytics providers.

You can manage or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.

9. How We Share Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers when required to operate our business and fulfill your order.

These may include:

Shopify

We use Shopify to operate our online store and manage e-commerce functionality.

Delivery and Shipping Providers

We may provide necessary customer information, such as your name, phone number, and delivery address, to delivery or courier providers so they can deliver your order.

Advertising Providers

We may share or allow certain information to be collected through technologies such as Meta Pixel or similar advertising technologies for advertising and measurement purposes.

Service Providers

We may use third-party service providers that help us operate our business, website, customer support, communications, analytics, or other business functions.

We expect these providers to handle information appropriately and only for the purposes for which it is provided.

Legal Requirements

We may disclose information if we believe it is reasonably necessary to:

Comply with applicable laws or legal processes
Respond to lawful requests
Protect our rights or property
Prevent fraud or abuse
Protect the safety of our customers, business, or others

10. Payment Information

Aarzo currently offers Cash on Delivery as a payment method.

We do not normally need to collect or store your credit-card or debit-card details when you choose Cash on Delivery.

If additional payment methods are introduced in the future, payment information may be processed by the relevant payment provider according to its own privacy policy and security practices.

11. WhatsApp Communication

Although our preferred method for placing orders is through our Shopify website, customers may contact us through WhatsApp if they experience a problem with an order or need customer support.

If you contact us through WhatsApp, we may receive information such as:

Your name
Phone number
Messages you send
Order information
Photos, videos, or other information you voluntarily provide

WhatsApp communications may also be subject to WhatsApp's own terms and privacy practices.

12. Order and Return-Related Information

Aarzo may retain information relating to your orders, customer-service conversations, and product issues.

If you report that a product was damaged or broken during shipping, we may request photographs, videos, or other evidence to assess the claim.

This information may be used to investigate the issue and determine whether the matter qualifies for a return or replacement under our Return & Exchange Policy.

13. Data Security

We take reasonable steps to protect the personal information we hold against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

14. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

Processing and maintaining order records
Customer support
Accounting and business records
Handling disputes
Preventing fraud
Meeting legal or regulatory obligations
Improving our services

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

15. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Ask us to stop using your information for promotional communications
Ask questions about how your information is used

Some information may need to be retained for legitimate business, legal, accounting, fraud-prevention, or other lawful purposes.

To make a privacy-related request, contact us using the information below.

16. Children's Privacy

Aarzo's website is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

17. Third-Party Websites and Services

Our website may contain or interact with third-party services, platforms, or links.

These may include services such as Shopify, Meta, WhatsApp, delivery providers, and other technologies used to operate our business.

Third-party services may have their own privacy policies and terms. Aarzo is not responsible for the privacy practices of third-party services that are outside our control.

We encourage you to review the privacy policies of third-party services when appropriate.

18. Changes to This Privacy Policy

We may update or change this Privacy Policy from time to time.

When we make changes, we may update the Effective Date shown at the top of this page.

We encourage customers to review this page periodically to stay informed about how we handle personal information.

Your continued use of our website after an updated Privacy Policy is posted may constitute acceptance of the updated policy to the extent permitted by applicable law.